Here is their response, with names removed:
<The homeowner's> concerns were taken into consideration by <Mr. X> (VP Operations), but there were several circumstances that led to his decision to dismiss her claim. It was difficult to determine the precise details of how the building envelope was applied from the photographs that <the homeowner> sent. They did use Tuck Tape, which was standard building practice in 1998. It was also standard industry practice at the time to apply one scratch coat and one finish coat, and City of Calgary Building Inspectors passed the homes with this method of application. As <the homeowner> is not the original owner of this property, we have no way of confirming what the previous homeowners may have done to the home or stucco that may have resulted in these issues.
Much of this is difficult to substantiate simply due to the age of this home. <The Home Builder> only retains hard copy job files for approximately ten years, and at the time this house was built, all documentation was hard copy. We were contacted by the homeowner in 2005, and gave them <The Window Supplier's> contact information (the window and door suppliers) but that was all, as the home was already well past the workmanship and materials warranty at that point.
Yeah right - the previous homeowners removed the stucco, put the building envelope on wrong, and put the stucco back on.
(a) why would they do this?
(b) several neighbours are original, and we have spoken to them and clearly someone would have remembered this!
We think the photos were quite clear - but we also invited the builder to come take a look in person, which they chose not to do.
They are just trying to make excuses. We think that there are many problems with many of this builder's homes, so they don't want to help anyone as that would set a precident.
We responded to the BBB that we are not satisfied with the response.
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