And what does our builder have to say?

So I called our home builder.  Now, I know our house is 13 years old, and long past any warranty, but still - you would think if the builder did something obviously WRONG and AGAINST THE BUILDING CODE that they just might want to fix it.  After all, they are a large builder and probably don't want to ruin their reputation, right?

So I called and talked to the warranty manager.  He said to email him some photos, which I did.  He said he forwarded them to the VP.  We had to wait a couple of days, and then they got back to us with this message:

Thanks for your time and patience,  the e-mails and phone messages.

Our VP has reviewed the pictures and we have discussed the stucco and windows issues, but our warranty is for one year and given that the home is 13yrs old,  <Name of Builder> is not in a position to help you with the repairs.

We are obviously not happy with this response.

How can they not accept responsibility for making such a big error on our home?